I performed a factory reset on my smart device. When I install the Smart-ID application again it does asks me to register a new account, why is that so?

If you reset your Android or iOS device to factory settings, then all your Smart-ID account related information will have been erased.
In order to use Smart-ID again you have to register another account.

PS! If you did not delete your account before performing the factory reset, then after registering your new account, we advise you to delete the previous Smart-ID account in Smart-ID portal.

What actions can I do in Smart-ID customer service points?

I received an error message “Connection is not secure”. What should I do now?

I have accounts in several banks. Do I need to register different Smart-ID accounts for each of them?

E-service asks me to upgrade my Smart-ID account level. What should I do?

How can I get transaction push messages in my native language on iOS?

How long can I use my Smart-ID account for?

I started authentication but nothing happens on my phone. What should I do now?

Can I use Smart-ID abroad?

Do I need to open the Smart-ID app to use it?

How old do you need to be to use Smart-ID?

I’m trying to use my Smart-ID, but the e-service says that there is no such account.

How much data does Smart-ID use?