FAQ - Smart-ID

**Smart-ID** (full access account)
	Estonia	Latvia	Lithuania
e-Identity:
ID-card		*
Mobile-ID		n/a
Bank offices:
SEB
Swedbank
Luminor
Biometric identification:
ID-card
Passport
Existing Smart-ID account
Smart-ID	**	**	**

**Smart-ID Basic** (limited access account)
	Estonia	Latvia	Lithuania
Bank link:
Urbo Bank	n/a	n/a
Bank offices:
SEB	n/a		n/a
Swedbank	n/a
Urbo Bank	n/a	n/a
Šiaulių Bankas	n/a	n/a
Existing Smart-ID account:
Smart-ID	n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations
** = Option available with specific limitations, please read more about using your existing Smart-ID to authenticate a new account.

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

* Geographical restrictions might apply.

When registering an account with an ID-card, the ID-card PIN dialogue window does not appear

What is my national ID or personal code number?

How can I use Mobile-ID to register a Smart-ID account?

Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

I received an error message “Connection is not secure”. What should I do now?

When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

What are the requirements for registering a Smart-ID account via online bank authentication?

Why do I need two PIN codes?

Can different people have an account on the same device?

Can I have several Smart-ID accounts on multiple smart devices?