Error messages

Registration

Error codes for biometric registration

Registration

Biometric registration error: document locked

Registration

When registering for an account, I receive an error message “No parent identified”. What should I do?

Registration

Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

Registration

When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

Registration

When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

Registration

I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?

Technical error

App error: INVALID TRANSACTION STATE

Technical error

I got a “Technical Error” / “Account not found”. What should I do now?

Login

E-service asks me to upgrade my Smart-ID account level. What should I do?

If you registered Smart-ID account in Latvia or Lithuania using bank link identification as a registration method, your account level is Smart-ID Basic which means that you can only use it for online banking.

To use Smart-ID in other e-services, you must delete your account and register a new one, using either Mobile-ID or ID-card as a registration method or by identifying yourself in your local bank office (you need to bring your national ID document with you).

By doing so, you will be able to access all other e-services that support Smart-ID.

Login

I’m trying to use my Smart-ID, but the e-service says that there is no such account

Login

I started authentication but nothing happens on my phone. What should I do now?

Connection

I received an error message “Connection is not secure”. What should I do now?

Browser

Problem: browser session ends in the smartphone before login Smart-ID is completed

App problems

Pressing buttons in the Smart-ID app doesn’t work. What should I do?

App problems

Unable to pass security check

Push notifications

After registration, the Smart-ID application is showing the message “App notifications unavailable”